We take your privacy seriously.
This policy describes what personal information we collect and how we use it.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
Register for an account
Subscribe to our services
Contact customer support, including through our live chat or by email
Participate in surveys or promotions
This may include:
Name
Email address
Phone number
Physical address
Billing address
Payment Information
When you make purchases, we may collect payment details such as:
Payment data is securely processed by third-party providers. We do not store or manage your full payment details. Please review your payment provider's privacy policy for additional information.
Automatically Collected Information
When you interact with our platform, we automatically collect information related to your device and usage patterns, including:
We use this data to improve security, monitor performance, and enhance user experience.¸¸
Live Chat Information
When you use the live chat on our websites, we collect:
Your name (required to start a chat)
Your email address (optional, but needed if you want to talk to a member of our support team)
The messages you send and receive
Files you send us in the chat, such as images, PDFs and videos (up to 50 MB per file)
The page of our website from which you started the chat
Your IP address and network, and the country our network provider Cloudflare derives from it
A random identifier stored in your browser, so your chat can continue when you come back to our website
Your rating of the chat (1 to 5), if you choose to give one
Security signals used to tell people apart from automated bots: a bot check run by Cloudflare (Cloudflare Turnstile) and basic typing patterns, such as the time to your first keystroke, the number of keys pressed, whether text was pasted, and how long the chat window was open. We do not record what you type for this purpose; we only measure these patterns.
Please note: while you are typing a message in the chat, our support team may see a live preview of the text before you press send.
Do not share sensitive details in the chat. Never send full card numbers, card security codes (CVV), passwords or identity documents through the chat. We may ask for the last 4 digits of the card you used, to find your payment. If a full card number is sent, our system automatically masks it so only the last 4 digits are kept.
2. How We Use Your Information
We process collected information for the following purposes:
Account Management: Creating and maintaining user accounts.
Customer Support: Responding to inquiries and providing assistance, including through our live chat and by email. This includes verifying your email address with a one-time code before we discuss any account information, and sending you follow-up emails, chat transcripts and rating requests.
AI-Assisted Support: Using artificial intelligence (AI) tools to give first answers based on our public help-center articles, to help our team draft replies, to summarise chats, to translate messages between your language and English, and to check replies against our internal procedures. See "Use of Artificial Intelligence" below.
Quality and Training: Reviewing chats and ratings to check and improve the quality of our support.
Security and Abuse Prevention: Detecting spam, bots and abusive use of our live chat, and blocking email addresses, browsers or networks that misuse it.
Service Improvement: Enhancing website functionality and user experience.
Fraud Prevention: Detecting and preventing unauthorized or fraudulent activities.
Legal Compliance: Meeting legal and regulatory obligations.
Use of Artificial Intelligence
Our live chat uses AI models provided by Anthropic (Claude). When you use the chat, the content of your conversation is sent to Anthropic so the AI can:
Answer your question first, using only our public help-center articles
Help our support team draft replies
Summarise the conversation for our team
Translate messages between your language and English
Check our replies against our internal procedures
Support quality reviews of our chats
AI answers are general information. They may not always be correct and they do not change our Terms and Conditions or our help-center articles. If you need a member of our team, you can ask for one in the chat; you will need to give and verify your email address. The AI does not make decisions about your account, payouts or bans on its own. Anthropic does not use the content of your chats to train its models.
3. International Users
We process your data under these legal justifications:
For Users in the EU/UK (GDPR Compliance)
Consent: When you provide explicit permission for specific processing.
Legitimate Interest: For business operations, fraud prevention, and service optimization.
Legal Obligation: To comply with laws and regulatory requirements.
Contractual Necessity: To fulfill obligations related to your account or subscription.
For our live chat, we rely on Contractual Necessity where you contact us about your account or subscription, and on Legitimate Interest to provide and improve customer support (including AI-assisted support and quality reviews) and to protect our services against spam, bots and abuse.
For Users in Canada
We process your data based on:
International Data Transfers
Top One Futures LLC is based in the United States. Your information, including live chat data, may be processed and stored in the United States and in other countries where we or our service providers operate. Our live chat runs on servers hosted by Render, behind Cloudflare's global network. Our AI provider Anthropic and our email provider SendGrid process data in the United States. Where the law requires it, we use appropriate safeguards for these transfers, such as Standard Contractual Clauses.
4. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. However, we may share information under these circumstances:
Service Providers & Business Operations
We collaborate with third-party companies for:
Payment processing
Fraud prevention
Data analytics
Customer support
Website and live chat hosting
Network security and bot detection
AI-assisted support and translation
Email delivery
Live Chat Service Providers
Our live chat is our own software. To run it, we share chat data with these service providers, who process it on our behalf:
Render: hosts our live chat service
Cloudflare: network security, protection against attacks, and the Turnstile bot check
Anthropic: AI models used for first answers, reply drafts, summaries, translation, procedure checks and quality reviews
Twilio SendGrid: sends email verification codes, follow-up emails, chat transcripts and rating requests
Google (Gmail / Google Workspace): our support mailbox
Intercom: our previous chat provider, still used during a transition period and to be phased out
These providers may only use your information to provide their services to us.
Business Transfers
If we engage in a merger, acquisiton, or asset sale, your data may be transferred to the new entity.
Legal Requirements
We may disclose information if required to:
Comply with legal obligations
Respond to law enforcement requests
Protect the rights and safety of our company and users
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, improve platform performance, and provide personalized content and advertisements. These technologies may automatically collect information such as IP addresses, browser type, device information, operating system, pages visited, session duration, and user interactions across our website. This helps us better understand user behavior and optimize our services.
Cookies allow us to:
Estimate audience size and usage patterns
Store your preferences and customize services based on your interests
Improve website speed and performance
Recognize you when you return to our website
Enhance security and fraud prevention
Support analytics, attribution, and advertising performance tracking
Web Beacons
Pages of our website and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These help us count users who have visited certain pages, opened emails, and measure the effectiveness of our communications and marketing campaigns.
Third-Party Cookies
Some content, services, or advertisements on our website may be served by third parties, including analytics providers, advertising partners, payment processors, and fraud prevention providers. These third parties may use cookies, pixels, web beacons, or similar tracking technologies to collect information about your activity across websites and services.This information may be associated with your personal information and may be used for behavioral advertising, conversion tracking, remarketing, and improving service performance.
Analytics & Advertising Tools
We may use third-party tools including but not limited to:
Google Analytics
Google Tag Manager
Meta Pixel
Microsoft Clarity
Convert.com
Google Ads Tags
Bing Ads Tags
X (Twitter) Ads Tags
TikTok Tags
Reddit Tags
Hyros
Stape.io
These tools help us understand visitor behavior, improve user experience, analyze user journeys, optimize conversion rates through A/B testing, improve marketing campaigns, and measure advertising performance.
Affiliate Tracking Cookies
Affiliate and ambassador referral links may place cookies on your device for a limited period of time (for example, up to 60 days). This allows us to properly track referrals and ensure the correct affiliate receives commission for qualifying purchases or subscriptions made during that period.
In cases where multiple affiliate sources are involved, the most recent valid attribution may apply.
Live Chat Storage and Bot Check
Our live chat stores a random identifier in your browser's local storage (a technology similar to a cookie). It lets your chat continue when you return to our website. It is not used for advertising. You can remove it by clearing your browser's site data; your previous chat will then no longer appear in the chat window.
Before a chat starts, Cloudflare Turnstile runs a check to confirm you are not an automated bot. Cloudflare may process information about your browser and device for this check.
Managing Cookies
You can manage your cookie preferences through your browser settings or via the cookie banner displayed on our website. Most browsers allow you to block, delete, or disable cookies.
Please note that disabling cookies may limit certain features, functionality, or accessibility of some parts of the website.
Targeted Advertising Opt-Out
If you do not want your information to be used for targeted advertising, you may opt out by contacting:
6. Data Retention
We retain your information only as long as necessary for legal, operational, and security purposes. When no longer needed, data is securely deleted or anonymized.
Live Chat Data
Chat conversations are kept for 24 months. After that we delete them, or strip out anything that could identify you, such as names, emails and account or payment details, and keep only the anonymous text.
Files sent in the chat are kept for 24 months and then deleted.
Network blocks used to stop spam or abuse last 7 days. Short holds on networks that send many chats at once last 15 minutes. Blocks on an email address or browser stay in place until our team lifts them.
Copies held by our service providers are deleted under their own retention terms.
We may use that anonymous chat text, and share it with partners, to improve our support and to train AI models. It contains nothing that identifies you.
We may keep information longer where needed to meet legal obligations, resolve disputes or enforce our Terms and Conditions.
7. Subscription & Payments
We implement industry-standard security protocols to protect your information, including:
Data encryption
Secure server infrastructure
Access controls
Email verification with a one-time code before we discuss account information in the live chat
Automatic masking of full card numbers sent in the live chat (only the last 4 digits are kept)
Spam, bot and abuse protection on our live chat
However, no system is completely immune to security breaches. Always take precautions when using online services.
8. Data Rights & Choices
For Users in the EU/UK
Under the General Data Protection Regulation (GDPR), you have the right to:
Request access to your personal data
Correct inaccurate or outdated information
Request data deletion (subject to legal obligations)
Restrict or object to data processing
Transfer your data to another service provider
To exercise these rights, contact support@toponefutures.com.
You can download a transcript of your live chat, or have it emailed to you, from the chat window. These rights also apply to your live chat data. To request access to, or deletion of, your chats, email support@toponefutures.com from the email address you used in the chat, so we can confirm the request is yours.
For Users in California (CCPA Compliance) Under the California Consumer Privacy Act (CCPA), you have the right to:
Know what personal data we collect and how it’s used
Request deletion of your personal data
Opt-out of data sharing for commercial purposes
We do not sell your personal data. To request changes or access your data, email support@toponefutures.com.
9. Children’s Privacy
Our services are not intended for individuals under 18 years old. If we discover a minor has provided personal data, we will delete it promptly.
If you believe we have collected data from a minor, contact us at support@toponefutures.com.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via:
Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related inquiries, you can reach us at:
📧 Email: support@toponefutures.com
🌐 Website: www.toponefutures.com
